How long is your warranty period and how do I receive service?
We provide a 12-month warranty that includes free replacement parts. All issues can be resolved by replacing the defective components.
What support is provided after the warranty has expired?
Even after the warranty period, you can enjoy our lifetime free maintenance service.
What is the standard lead time for delivery?
Typically, delivery takes 30-45 days. However, products made to specific requirements may take longer.
Can the slots or trays be customized for my products?
Yes, we offer five types of slots: spiral, direct push, conveyor belt, hanging, and locker to best accommodate your product dimensions and packaging.
Is it possible to brand the machine with our logo?
Yes, we provide branding services. You can customize the machine with your logo and advertisements, displayed prominently on the touch screen.
How can I monitor inventory and sales data?
Our intelligent management software allows you to monitor inventory and sales via mobile or PC. You can also remotely control settings like power, cooling, and lighting.