Frequently Asked Questions
How long is the warranty period and how is it serviced?
We provide a 12-month warranty that includes free replacement parts. Issues are typically resolved by replacing the defective components.
What support is provided after the warranty expires?
Even after the warranty period, customers enjoy lifetime free maintenance support through our online service channels.
What is the standard lead time for delivery?
Typically, delivery takes 30-45 days. Custom products with specific requirements may require a longer production timeframe.
Can the slots and trays be customized for different products?
Yes, we offer five types of slots: spiral, direct push, conveyor belt, hanging, and locker. You can choose the configuration that best fits your product dimensions.
Is it possible to brand the machine with our own logo?
Yes, we provide full branding services. You can customize the machine exterior with your logo and run advertisements on the 21.5-inch touch screen.
How can inventory and sales data be monitored?
Our intelligent management software allows you to monitor data via mobile or PC. You can also remotely control power, cooling, lighting, and advertising content.
Boksera Shelving
