What are your trade terms?
Payment term: T/T 40% as deposit, balance against copy of B/L, or irrevocable L/C at sight. Lead time is usually 14-21 working days after receiving deposit.
How will you deliver the goods?
We offer sea freight (booked via shipping companies or your forwarder) and air freight (via TNT, DHL, Fedex or other competitive airlines).
What services do you provide?
We offer OEM & ODM services, customized warehouse equipment designs, and professional engineering solutions. Inquiries are typically replied to within one working day.
What is the standard order process?
Solution Design → Drawings Approval → Pricing → Order Confirmation → Deposit → Manufacturing → Inspection → Balance Payment → Delivery.
Do you have a Minimum Order Quantity (MOQ)?
No, we do not have MOQ requirements for most standard products. MOQ is only required for newly developed or customized items.
How do I install the racks?
We provide detailed assembly instructions with the shipping documents. If necessary, we can also provide engineering assistance for installation.