❓ Frequently Asked Questions
Q1: Are you a factory or trading company?
A: We are a manufactory specialized in storage racks.
Q2: What is the raw material used for your products?
A: The primary material we select for our products is high-quality Q235 steel.
Q3: How are the products packaged for export?
A: We use standard export packaging. All parts are securely packed with steel belts and covered with plastic film to ensure safety during transit.
Q4: What are your accepted payment terms?
A: Our standard payment term is T/T (Telegraphic Transfer).
Q5: What is the typical delivery time for an order?
A: Delivery time depends on the order quantity and racking types, normally ranging from 15 to 30 days after receipt of the deposit.
Q6: Are samples available for quality checking?
A: Yes, short sections of samples can be provided free of charge. However, international courier costs are to be borne by the clients.