Frequently Asked Questions
Are you a factory or a trading company?
We are a professional storage rack manufacturing factory located in China with decades of industry experience.
What are your standard trading and payment terms?
Our standard terms are a 30% deposit with the remaining 70% due before shipment. Typical lead times range from 15 to 35 days after receiving the deposit.
What types of racking systems can I purchase?
We offer shuttle racking, pallet racks, drive-in racks, mezzanines, platforms, push-back racks, and customized storage solutions based on specific warehouse needs.
Do you support OEM and ODM services?
Yes, both OEM and ODM services are fully accepted to meet your specific branding and design requirements.
How are the products packaged for international shipping?
Racks are typically packed according to export standards to ensure durability. Additional packaging like wooden boxes can be provided based on client needs.
What languages does your service team support?
Our team is multilingual, supporting English, Chinese, Spanish, Japanese, Portuguese, German, Arabic, French, Russian, and more to facilitate smooth global cooperation.